Patients & Visitors Guide
The Admitting Department is located at the ground floor near the Emergency Room (ER). If your admission is pre-arranged by your Attending Physician, then you can go direct to the Admitting Office and present your an admitting order. For those who are rushed to the ER and advised for admission, you will be assisted by our ER doctors or nurses and directed to the Admitting Office. The admitting personnel will explain details and procedures of your admission and will have you or your relative read and sign important papers. This important procedure will take a few minutes but as soon as it is completed, a designated hospital staff will assist you to your room of choice.
If you are a Health Maintenance Organization (HMO) card holder, you need to inform the admitting personnel right away. Your relative will be directed to the HMO Office for verification of the coverage of your card in relation to your admitting or final diagnosis. We recommend that you bring some personal belongings like towel and slippers to make your confinement more comfortable except for beddings and extra pillow.’ as these are readily available at the hospital. However, we discourage bringing of valuable items that are not necessary for your confinement (e.g. jewelries or electronic gadgets). Tagaytay Medical Center will not be liable for any loss of your valuables.
Should you have other concerns about admission, you can reach the Admitting Department at local 165.
Discharge billing usually takes 2-3 hours. Once your doctor advises you for discharge, you can coordinate with your nurse-in-charge for fast preparation of your final bill. You will be informed by your nurse-in-charge once your final bill is completed.
A discharge clearance will be given to you once you have settled your bill to the Cashier. You will present this to the nurse station so a medical staff can assist you in your discharge from the hospital. A copy of the discharge clearance will be given to the Admitting Department and the Guard on Duty.
1. Know and exercise your rights as a patient responsibly and reasonably.
2. Provide accurate and complete information about all matters pertaining to his/her health, including medications and past or present medical problems to his/her health care provider.
3. Report unexpected health changes to his/her condition or symptoms, including pain, to a member of the health care team.
4. Understand the purpose and cost of any proposed treatment or procedure before deciding to accept it.
5. Accept the consequences of your own informed consent.
6. Settle financial obligations as promptly as possible.
7. Act in a considerate and cooperative manner, respect the rights and property of other patients and of the providers of health and followthe policies and procedures of the health care establishment.
8. Help improve the quality of patient care through recommendations, questions and/or complaints.
2. Right to informed consent.
3. Right to privacy and confidentiality.
4. Right to information.
5. Right to choose one’s health care provider and facility.
6. Right to self-determination.
7. Right to religious belief.
8. Right to medical records.
9. Right to leave provided the patient is informed of the consequences.
10. Right to refuse participation in medical research.
11. Right to correspondence and to receive visitors.
12. Right to express grievances.
13. Right to be informed on one’s rights and obligations as patient.
The following guidelines are given to ensure your safety in the hospital:
1. Use the nurse call system located at your bedside should you need assistance.
2. Patients must first secure the approval of their physicians or the nurse-on-duty before they can go out of their rooms.
3. Bringing in of blankets and pillows are not allowed to prevent possible infection.
4. Do not leave your personal belongings unattended. The hospital management will not be responsible for any loss of damage.
5. All transactions should be settled only at the Billing and Cashier Section.
6. Strictly NO SMOKING policy within the hospital premises.
7. Evacuation plans are posted in your room for ready reference. In case of fire, earthquake or any calamity, stay calm and follow the nurse’s instruction.
8. Guards are designated in different parts of the hospital to ensure your safety while at the hospital premises. They are also tasked to screen visitors for identification.
9. For security purposes, our Security Personnel will inspect your baggage on your discharge.
10. Any concem regarding patient’s security must be reported immediately to hospital authorities.
You may contact our Security Services at (046) 483-0134 to 38 local 110/199.
